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How bdd9 Handles Your Personal Data

When you open an account with bdd9, we collect only what we need to run your account and process payments through bKash, Nagad and Rocket.

Account data onlybKash, Nagad, Rocket wallet contextNo third-party data salesYour right to request deletionJurisdiction-dependent access
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bdd9 How bdd9 Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply consistent data handling practices across account security, payment processing and session management. Below are the four areas that directly affect your privacy on bdd9 — from how cookies work to how long we keep your records.

Account Security

Your account is protected with OTP verification on login. If we detect a new device or unusual session pattern, we prompt a re-verification step before granting access.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your preferred payment method — bKash, Nagad or Rocket — across visits on the same device.

Data Retention

Account data is kept for as long as your account is active and for a reasonable period after closure to handle any outstanding payment queries or compliance requirements.

Requesting Changes

You can request a correction, export or deletion of your personal data at any time by contacting support. Deletion requests are processed subject to any mandatory retention obligations under applicable law.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct it, or submit a deletion request, you can reach the bdd9 privacy team through any of the channels below. We aim to respond to all data-related requests as promptly as our support queue allows. Have your registered phone number or bKash wallet reference ready so we can locate your account without delay.

Team online

Email Support

Send your data request to our support email with your registered account details. We confirm receipt and action your request from there.

Live Chat

Open the chat widget on bdd9 and select the account privacy option. A support agent will walk you through the data request process.

Account Help Centre

Log into your account, go to account settings and use the data request form. It routes directly to the privacy team without waiting in the general queue.

Your Privacy Questions, Answered

These are the questions we hear most often about data, account privacy and your rights on bdd9. If your question is not covered here, contact support directly through the channels listed above.

We collect your name, phone number, email address and the wallet number you use — bKash, Nagad or Rocket. We do not collect more than what is needed to run your account.

Wallet identifiers are shared only with the relevant payment processor to complete your transaction. We do not pass them to advertisers or unrelated third parties.

Log into your account and use the data request form in account settings, or contact our support team via live chat or email. Include your registered phone number to speed up the process.

Yes. Submit a deletion request through support or the account settings form. We process it subject to any minimum retention obligations required by applicable compliance rules.

We use session and functional cookies. You can manage cookie preferences in your browser settings, though turning off session cookies may affect how your account and cashier work.

Yes. Your account eligibility and the data we are required to retain depends on your local law and the eligible regions at the time you registered. Access may be limited where local law restricts it.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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